SHIPPING POLICY


If you just received a shipment notification, please allow 2 working days for the tracking information to update.  

When will I get my order?  

We proudly offer worldwide shipping via USPS and DHL. 

Please kindly note your order will be processed for stocking, packing and shipping to your address that you provide to us. We shall commit about processing time* to you as table below: 

Region
Commitment processing time
Commitment delivery time
Commitment timeframe
North America region (excluded Mexico)
3-4 days
15-20 days
18-24 days
Europe & UK
3-4 days
10-15 days
18-25 days
Australia, New Zealand, Chile and other regions
3-4 days
18-25 days
 
21-29 days


Please kindly note that we shall not provide services to: South Asia (except India), Western Asia and Africa countries and other countries listed in Singapore Designated Individuals and Entities. 
 

*processing time: the time from when you place your order to the time you receive the product. 

If you have any questions or comments, please do not hesitate to contact us through:  

Email: support@katobu.com

Address: 68 Circular Road, #02-01, 049422, Singapore